What Is Your Return, Damage & Warranty Policy?

Every sheet is carefully inspected before it leaves our shop in Airdrie. We strive to send out the best product every time, but if something's genuinely wrong, here's exactly how we handle it:

• Damaged in shipping or a clear defect (cracked, chipped corners, a color splotch, or similar): contact us with photos within 24 hours of receiving your order, and we'll replace it at no extra cost to you.

• Changed your mind, or the sheet just isn't what you expected: we're happy to take it back, but return shipping is on you in these cases.

• Custom-cut or personalized sheets: final sale, not eligible for return or refund — double-check your measurements before ordering.

• Once we receive and inspect a returned item, we process your replacement or refund within 10 business days.

We recommend inspecting your order as soon as it arrives and taking clear photos right away if there's a defect — it makes the whole process faster.

Local pickup in Airdrie? Even better — you can inspect your sheets in person before taking them home, so there's no guesswork.